Privacy Policy

Sport Liquidators, L.L.C. (“Sport Liquidators,” “we,” “us,” or “our”) respects the privacy of customers, renters, parents and guardians who use our Platform and rental Services.

This Privacy Policy describes the information we collect, why we use it, when it may be disclosed, and how it is retained and protected.

1. Information We Collect

Depending on the transaction, we may collect information including:
Customer and contact information: name, email address, telephone number, billing or residential address, and related contact information.
Renter information: renter name, age or date of birth, height, weight, shoe or boot size, skier classification, snowboard stance, and other information reasonably necessary to select, fit, adjust, document, or fulfill Equipment.
Parent or guardian information: identity, relationship to a minor renter, contact information, and acknowledgments or signatures.
Rental information: products selected, rental type, rental dates, preferred pickup information, Participating Shop, return information, rental status, and transaction history.
Fulfillment and safety information: Equipment assigned, equipment identifiers, fitting information, boot sole length, DIN or binding settings where applicable, inspection results, technician information, pickup/return records, fulfillment signatures, and related notes.
Agreement and audit information: versions of legal documents presented or accepted, dates and times of acceptance, signatures, acknowledgment records, and transaction/audit information.
Communications: communications relating to your order, rental, pickup, fulfillment, cancellation, return, renewal, payment, or customer-service interactions.
Technical information: information reasonably generated through use of the Platform for security, fraud prevention, operation, diagnostics, and audit purposes.

2. Payment Information

Payment transactions are processed by third-party payment processors.
Sport Liquidators does not store your full payment-card number or card security code.
The payment processor may retain payment information according to its own services, security controls, legal obligations, and privacy terms.
Sport Liquidators may receive transaction-related information such as payment status, transaction identifiers, limited payment-method metadata, amounts, and information necessary to administer payments, refunds, disputes, or recurring annual rentals.

3. How We Use Information

We use personal information only for legitimate purposes connected with operating, facilitating, administering, securing, documenting, enforcing, or complying with the rental relationship and related Services.
These purposes may include:
processing an order or payment; determining or documenting renter needs; coordinating with a Participating Shop; preparing Equipment; fitting and inspecting Equipment; performing pickup and return; documenting safety and fulfillment; creating rental records and signed documents; managing cancellations and annual renewals; handling payment failures or disputes; communicating with customers and renters; preventing fraud and misuse; complying with legal, accounting, safety, insurance, and regulatory obligations; and resolving or enforcing claims or agreements.

4. No Sale or Unrelated Commercial Use of Personal Information

Sport Liquidators does not sell, rent, license, or disclose personal information to unrelated third parties for advertising, marketing, profiling, data brokerage, or other unrelated commercial purposes.
We do not provide customer or renter information to other businesses for their independent use merely because the information may have commercial value.
Information is disclosed only where reasonably necessary to facilitate, administer, secure, document, enforce, or comply with the rental transaction or related Services, or where otherwise required or permitted by law.

5. Participating Shops

Information may be provided to the Participating Shop responsible for fulfilling a rental where reasonably necessary for that shop to perform services on Sport Liquidators' behalf.
Such information may include renter details, contact information, rental information, fitting and safety information, Equipment information, required documents, pickup/return information, and other information reasonably necessary to fulfill or administer the rental.
Participating Shops are not authorized by Sport Liquidators to use personal information received through the Platform for unrelated marketing or independent commercial purposes.

6. Service Providers

We may provide limited information to service providers that perform functions reasonably necessary to operate the Platform or rental Services.
These may include providers supporting:
payment processing; website and application hosting; private file and document storage; email and transactional communications; security and fraud prevention; infrastructure and technical operations; professional accounting, insurance, or legal services; and other services necessary to administer the rental relationship.
These disclosures are limited to purposes reasonably connected with the services being provided.

7. Service-Related Email, Calls and Text Messages

By providing contact information in connection with a rental, you agree that Sport Liquidators and authorized persons acting on its behalf may contact you by email, telephone, or text message when reasonably necessary to administer the rental.
Communications may concern checkout, payment, renter information, pickup, fitting, safety matters, fulfillment, required documents, returns, overdue Equipment, cancellation, annual renewal, payment problems, and other matters directly related to the rental.
This consent is for operational and transactional communications.
It is not consent to unrelated marketing or advertising.

8. Minor Renters

Rentals for minors must be arranged or authorized by an appropriate adult, parent, or guardian.
We may collect information about a minor renter where that information is reasonably necessary for Equipment selection, fitting, safety, fulfillment, documentation, and administration of the rental.
We do not intend to solicit minor renter information for unrelated advertising or marketing.

9. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal or operational needs.
Depending on the type of record, this may include retention needed for:
active rental obligations; Equipment and safety documentation; accounting and tax records; legal agreements and signatures; insurance records; fraud prevention; dispute resolution; enforcement of agreements; compliance with legal obligations; and defense of legal claims.
Information is not necessarily deleted immediately when Equipment is returned.

10. Requests for Access or Deletion

You may contact Sport Liquidators at [email protected] to request information about your records or to request deletion of personal information.
We may require reasonable identity verification before processing a request.
Deletion generally cannot be completed while active rental, payment, Equipment-return, dispute, or other contractual obligations remain outstanding.
Even after those obligations have ended, Sport Liquidators may retain information reasonably necessary for legal, accounting, tax, insurance, safety, fraud-prevention, dispute-resolution, enforcement, or other lawful purposes.
Where applicable law provides additional privacy rights, Sport Liquidators will honor those rights as required.

11. Security

Sport Liquidators uses reasonable administrative, technical, and organizational safeguards intended to protect personal information and private rental records.
No electronic storage or transmission system can be guaranteed to be completely secure, and we therefore cannot guarantee absolute security.

12. Legal and Safety Disclosures

Information may be preserved or disclosed where Sport Liquidators reasonably believes disclosure is required by law, legal process, court order, insurance obligation, fraud or security investigation, or as necessary to protect the rights, safety, Equipment, property, or legitimate interests of Sport Liquidators, its customers, renters, Participating Shops, or others.

13. Business Changes

If Sport Liquidators is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction subject to applicable law and appropriate protection.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
Materially revised policies will receive a new version.
Where additional consent or acknowledgment is required by law or by our rental process, we will request it before applying the updated terms to the affected transaction.

15. Contact

Privacy questions or requests may be sent to:
Sport Liquidators, LLC
1121 Wilso Dr.
Baltimore, MD 21223

Email: [email protected]